On Hold

I was out collecting maple sap and my cell phone went off. My hands were full, so no answering that ring. Too bad, so sad. 

Well, it was the vet at Pieper Veterinary Hosp., wanting to check up on Piper and discuss her on-going meds. Within 10 minutes of her call, I called back. 

I've now been on hold with PVH for almost an hour... 58 minutes and counting. Several times the phone has gone from hold to a single ring and is immediately put back on hold. 

This is soooo rude. 

Considering the amount of money I have spent there in the last six weeks, they should be leaping to answer my calls, and frankly with what they charge No customer should be left on hold for this amount of time. 

By the time someone bothers to answer my call, the doctor is likely to have gone home for the day.  Reprehensible customer service.  

We're now at 62 minutes.  I'll update this when/if they ever bother to answer...  but I'm only giving them another 30 minutes. 

1 hour, 26 minutes.  OMG.  

Then on hold again to wait for the doc.  Jeez.  Then doc not available...  supposedly will call back.  Total time on phone, 91 minutes, time speaking with an actual, real-live person: less than 60 seconds.

Unbelievable.